Privacy Policy | Northwood Design Partners

Introduction

Northwood Design Partners ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal information you voluntarily provide, such as your name, email address, phone number, and mailing address when you fill out our contact form or request services.
Information about your project needs, budget, and timeline as shared through consultations.
Usage data collected automatically, including your IP address, browser type, operating system, referring URLs, and pages visited on our site.
Cookies and similar tracking technologies to enhance your browsing experience.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested services.
To communicate with you about your projects, appointments, and account.
To send promotional communications, where you have opted in to receive them.
To improve our website, services, and customer experience.
To comply with applicable laws and legal obligations.

SMS & Text Message Communications

If you provide your mobile phone number and opt in, Northwood Design Partners may send you SMS or text messages for customer care, informational, account-related, and promotional or marketing purposes. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at customerservice@northwooddesignpartners.com.

We do not sell or share your mobile phone number with third parties for their own marketing purposes. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. Mobile information will only be used in accordance with this Privacy Policy and applicable laws. Your consent to receive SMS messages is not a condition of purchase.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist us in operating our business, subject to confidentiality obligations.
When required by law, regulation, or legal process.
To protect our rights, privacy, safety, or property, or that of our users or the public.
In connection with a merger, acquisition, or sale of assets, with appropriate notice.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or port your personal data. You may also opt out of receiving marketing communications at any time by contacting us at customerservice@northwooddesignpartners.com.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Northwood Design Partners
1550 Atlantic Street
Union City, CA 94587
customerservice@northwooddesignpartners.com